At Exemplary Homecare Services we understand the need for a personalised and tailor-made approach to the services that we provide. Whether we are working with Integrated Care Boards (ICB’s), local authorities, case managers or private clients our care packages are carefully planned to provide the highest quality care.
Some of the comments in the report include:
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported practice.
People were protected from the risk of abuse or avoidable harm. One person told us, “The staff are fantastic. They are always polite, nice and kind.” Relatives spoken with did not have any concerns for their family member’s safety.
People’s rights were promoted, and person-centred care was delivered. People and their relatives expressed satisfaction with the care provided and made complimentary comments about the staff team. One person told us, “The staff are very thoughtful. I look forward to their visits and enjoy their company.”
People were positive about the care and support they received. People were treated with dignity and respect, and their independence was encouraged. Staff understood how to protect people from poor care and abuse. People had personalised care plans which considered their needs and preferences.
A sufficient number of staff were deployed to meet people’s needs in a person-centred way. People told us they usually received care from the same team of staff
People told us the staff understood their individual needs and preferences and accommodated these when delivering their care
CORE VALUES
Honesty
- Always open, honest and transparent, even if things go wrong
- Straightforward and direct in all approach
- Following compliance, good governance and duty of candour
- Promoting a transparent and positive culture
Integrity
- Huge value on honesty and accountability
- Promote ethical and morally correct services
- Respect, Dignity and Appreciation at the highest standard
- Reassurance of safe, caring, effective, responsive and well-led care provision and delivery
Dedication
- Dedicated to providing clients with the best care
- Dedicated to following guidance and compliance in place
- Dedicated to promote a fair and positive working culture
- Dedicated to always aim for improvement
Empathy
- Understanding the challenges faced by our clients and the people that support their care
- Always being empathetic
- Providing services that are personalized to individual clients needs
- Putting kindness and caring at the core of everything we do
Caring
- Person centred, quality driven care with the clients needs at the forefront
- Ensuring the highest standards of care provision
- Supporting clients, their families and our employees
- Empowering choice, freedom and control of clients own care
Reliability
- Meeting care needs 24-hours a day 365 days a year
- Providing a rapid response when required
- Advice and guidance available 24-hours a day
- Dedicated and knowledgeable staff
Compliance
- Having a professional approach to all that we do
- Uncompromising standards of care
- Supporting staff through high quality and accessible training
Collaboration
- We work with all stakeholders to ensure 360 care solutions
- Listening to the needs of our employees is paramount to the success of our business
- We provide top quality support and training
- We work closely with our partners to deliver unwavering levels of care